Alta Cura
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Technologies
Technologies
AltaCura Technologies is committed to addressing all complaints and grievances related to its services in a timely and effective manner. We understand the importance of promptly resolving customer concerns to ensure exceptional customer service.
We have implemented a well-defined Grievance Redressal Policy to handle and resolve customer complaints. This policy ensures the existence of a suitable mechanism to receive and address complaints from our valued customers, with a strong emphasis on fair and expedited resolutions.
The key objectives of our Grievance Redressal Policy are as follows:
Complaints will be handled in a proper and time-bound manner, ensuring that customers receive detailed advice on the resolution process. If the resolution requires additional time, an interim response acknowledging the complaint will be provided. The Compliance Officer will submit a report on client complaints to the Directors, including details such as the client's name, nature of the complaint, date of receipt, and status of resolution. If a complaint remains unresolved for more than 15 days, the Principal Officer will provide justification to the Directors.
The Officer will maintain accurate records of all grievances and complaints received and resolved. Additionally, employees involved in customer-facing channels and other support departments will undergo periodic training to enhance their complaint handling skills.
The top management of AltaCura will conduct regular reviews and examinations of the quality of customer service provided.
The Grievance Redressal Mechanism, including updated contact details and a dedicated email ID, will be included in the Fund Documents. It will also be uploaded on the website, ensuring transparency in communication with customers.
Grievance Redressal and Dispute Handling Mechanism
For the timely and proper redressal of client’s complaints and grievances, the Investment Manager shall have the following Grievance Redressal and Dispute Handling Mechanism at place: The Investment Manager has appointed Mr. Jitender Kumar, Compliance Officer as a first point for the redressal of the Client’s complaints. The Client can approach to the Compliance Officer at below mentioned contacts
Ph No : +91 1205178071 / +91 96672 71453
Email : ops@altacuratech.com
If the client remains dissatisfied with the remedies offered or the stand taken by the Compliance Officer, he/she can contact the Directors at:
AltaCura Technologies
Ph No : +91 1205178071 / +91 70489 41747
Email : directors@altacuratech.com
For disputes or differences arising between the Client and Alta Cura which could not be resolved amicably, shall be settled in accordance with and subject to the provisions of the Arbitration and Conciliation Act, 1996 or any statutory requirement, modification, or re-enactment thereof for the time being in force. Such Arbitration proceedings shall be held at New Delhi. All the legal actions and proceedings are subject to the jurisdiction of court in Delhi only and are governed by Indian Law.
Investors may also register/lodge complaints to SEBI through its online portal SCORES (SEBI COMPLAINTS REDRESS SYSTEM). The link to access SCORES is http://scores.gov.in/ and investors can file complaints by clicking “Complaint Registration” and “Investor Corner”. SCORES facilitates investors to lodge complaint online with SEBI and subsequently view its status.
Raman Nagpal
(Founder and Managing Partner, Alta Cura Technologies and Co-Founder and Chief Investment Officer, Accuracap)
Raman is a distinguished Computer Scientist, Social Entrepreneur, and Corporate Executive, with a significant portion of his career dedicated to leading global high-tech enterprises. Holding degrees in Computer Science, an MBA, and a CFA(ICFAI), he's also a certified Corporate Director from Insead Business School. He's had affiliations with major companies like Motorola, Apple, and Microsoft, and has founded and managed his own successful startups. He served on the boards of Adobe India and Mopria Global Alliance, overseeing one of Adobe's key global divisions. In 2009, he co-established Accuracap as a family office, utilizing cutting-edge algorithms to manage proprietary capital. Accuracap naturally evolved into a top-performing fund manager in India over the next decade. His Oct'21 launch, the Alta Cura AI Absolute Return Fund, remains a premier fund in India. Today, as Founder and Managing Partner of Alta Cura, and Co-founder and CIO of Accuracap, Raman expertly manages and advises a substantial portfolio of public and proprietary funds.
Dipika Nagpal
Co-Founder, Alta Cura Technologies and Director, Accuracap
Dipika holds a bachelor’s and a master’s degree in commerce and earned her M. Phil. in Economics from Delhi School of Economics. She has been engaged in portfolio management, wealth management, advising and managing pools of capital for more than 12 years. She plays a key role in overall management of its business as well as supervision of day-to-day operations.
Sanjiv Sayal
Co-Founder, Alta Cura Technologies
Sanjiv is a practicing Chartered Accountant with an experience spanning over 25 years in consulting and accountancy. A start-up artiste, he set up and managed a leasing finance Company ABL Leasing besides being founder & Non-Executive Director in Compro Technologies - a software development company focussed on eLearning solutions. He has been a catalyst in start-up of many successful projects in the BPO, IT & Financial Services space. Some of the successful start-ups where he has played a role include Yatra online, RAC, Gulliver Travels, DMI Finance & Cisco Systems Capital. Sanjiv is responsible for the organization’s strategic partnerships and business development efforts. He has played active role as strategic advisor on corporate governance, finance and regulatory issues.